U24 terms and conditions

Orange pay monthly customers

To get U24, join on or upgrade to any pay monthly plan (including SIMO) costing £15 a month or more by going in to an Orange store or by calling us. You'll need to be 23 or under and if you come in store show us a photo proof of age (passport, driving licence).

You get unlimited calls and texts to other Orange mobile and T-Mobile customers at any time from the UK, as well as 1GB of data each month. You'll get U24 each month for 24 months unless you ask us to remove it first. If you're a new pay monthly customer it will take 24 hours for U24 to go live on your account (so please wait 24 hours before using). If you're an upgrading or existing customer it can take up to 5 days (but it should be less) and we'll send you a free text to confirm when U24 is ready to use. At the end of 24 months we'll get in touch to let you know that it's being removed or how to renew if the offer is still running. You can ask us to remove it before then, simply call 150 (*Charges to call us on 150 vary, see Terms & Conditions) from your Orange mobile.

Calls and texts cannot be used for business or commercial purposes. Mobile internet is subject to coverage and you'll need a compatible phone. You cannot use your mobile internet for non-Orange internet based streaming services, voice or video over the internet, instant messaging or peer to peer file sharing. Once you have used up your 1GB plus any inclusive mobile internet allowance in your plan you will be charged at your plan rate for out of bundle data usage. See Mobile Internet terms for details.

If you're not the named account holder but yours is one of several different Orange phone numbers on the account, to get U24 you'll need to go in-store with your phone and show us photo ID (you'll need to be over 16). But we're afraid you can't get U24 if there's only one phone number on the account and it is not in your name.

Download our U24 app to see which of your contacts are on Orange or T-Mobile. Text 'U24' to 247 to get a free text with a link to download the app. Terms, which you can read in the app, apply to using the app.

If you've got Magic Numbers, don't worry, as they will remain on your account once U24 has expired.

We reserve the right to change the terms of the offer or withdraw it at any time. We will try to give active users reasonable notice if we do so. We also reserve the right to remove the U24 offer from your account for any reason, including if (but not only because) you have given us incorrect information about your age.

If you use, whether directly or through a third party, any device to route or re-route voice, text messages or other services on, from or to the network or you sell or attempt to sell or otherwise provide commercial services using our network to any third party, we will remove U24 from you and/or disconnect your SIM card from our network without giving you any advance warning.


Orange pay as you go customers

To get U24, join on or upgrade to any pay as you go plan by visiting us in-store. You'll need to be 23 or under and show us a photo proof of age (passport, driving licence or PASS proof of age). We'll add U24 to your account within 5 days, and send you a text to let you know it's been added (please wait to get your text before using the service).

When you successfully top up £15 or more in a 30 day period you'll get unlimited calls and texts to other Orange mobile and T-Mobile customers at any time from the UK as well as 1GB of data for your next monthly period. We'll send you a text to let you know you've earned the reward. The reward will last for 30 days and we'll text to let you know when it has run out. This reward will be in addition to any other rewards you get as part of your plan and all the rules that apply to those normal rewards will apply to this. If you've already signed up for and qualified for one of our other monthly rewards (e.g Dolphin, Canary or Camel) remember you'll need to wait until the end of the 30 day reward period before U24 starts.

Download our U24 app to see which of your contacts are on Orange or T-Mobile. Text 'U24' to 247 to get a free text with a link to download the app. Terms, which you can read in the app, apply to using the app.

Mobile internet is subject to coverage and you'll need a compatible phone. You cannot use your mobile internet for non-Orange internet based streaming services, voice or video over the internet, instant messaging or peer to peer file sharing. Once you have used up your 1GB plus any inclusive mobile internet allowance in your plan or reward you will be charged at your plan rate for out of bundle data usage. See Mobile Internet terms for details.

If you use, whether directly or through a third party, any device to route or re-route voice, text messages or other services on, from or to the network or you sell or attempt to sell or otherwise provide commercial services using our network to any third party, we will remove this pass from you and/or disconnect your SIM card from our network without giving you any advance warning.

We may ask you to register with us before adding U24 to your account. We reserve the right to withdraw or change the terms of the offer at any time. We will try to give active users reasonable notice if we do so. We also reserve the right to remove the U24 offer from your account for any reason, including if (but not only because) you have given us incorrect information about your age.

You'll be able to get U24 each month for 24 months (as long as you've topped up enough) unless you ask us to remove it first. At the end of 24 months we'll get in touch to let you know that it's been removed or how to renew if the offer is still running. If you've got Magic Numbers, don't worry, as they will remain on your account once U24 has expired.


U24 app

By downloading or using the U24 app, this legal stuff will automatically apply to you.

The app is for your own personal use in the UK. You'll need a mobile internet or WiFi connection to download or use it. The app is free but remember that data charges may apply when you download it, when it connects to the internet for any reason or if we send automatic updates. Please check what your charges are before downloading the app.

The app searches up to a thousand of the contacts on your phone to tell you which of them are on the Orange or T-Mobile networks. The search results will be accurate to within 24 hours and you can search your contacts once every 7 days. We'll show you the date of your last search in the 'contacts' tab (if the arrow is yellow you can search again, if it's grey you'll need to wait). The results are therefore a guide and you shouldn't use only them to decide whether to join Orange and/or to get U24. Remember, your friends and family may change networks without telling you.

To get U24 giving you unlimited texts and calls to T-Mobile and Orange mobile customers in the UK and 1 GB mobile internet data you'll need to join an Orange pay monthly or pay as you go plan and be under 24 years old. T&Cs apply to U24, see www.orange.co.uk/terms. Once you've got U24, you can make calls and send texts from your phone as usual or by using the app.

The app searches the T-Mobile and Orange customer databases. Orange customers who'd like their number removed from the look-up service, can call 150* (pay monthly customers) or 450 (pay as you go customers). (*Charges to call us on 150 vary, see Terms & Conditions)

We'll do our best to keep this app up to date, but can't promise that it will always be available or that it will work perfectly. We may ask you to accept updates of the app and/or these terms at any time, and you must download these updates to keep receiving the most up to-date functionality of the app. If you don't update the app when asked, we're not responsible for any loss or damage to you from using the outdated version. If you use this app to access content provided by an app store or our content partners remember that they own that content and we are not responsible for what you see. You're not allowed to copy or modify the app in any way. You can send the app on to friends. By doing so, you agree that they will be happy to receive it.

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